Terms of Use

Last updated: [DATE] Kyklaki is operated by [LEGAL ENTITY NAME], registration number [COMPANY REGISTRATION NUMBER], VAT [VAT NUMBER], registered at [REGISTERED ADDRESS], [Cyprus / Greece]. You can reach us at support@kyklaki.com. 1. WHO WE ARE, AND WHAT KYKLAKI IS Kyklaki is a marketplace where parents and carers pass children's items on to each other. We are an intermediary. We do not own, hold, inspect or test the items listed here, and we are not a party to the exchange between two members. 2. WHO MAY USE KYKLAKI You must be 18 or over and a parent, carer or family member acting in a personal capacity. Kyklaki is not for children. Accounts require a verified email address; some features require a verified phone number. 3. YOU ARE DEALING WITH ANOTHER PARENT, NOT A SHOP — THIS MATTERS Almost everyone on Kyklaki is a private individual, not a business. The law treats these two very differently, and we are required to tell you plainly: • When you receive an item from another parent (a private individual), EU consumer protection law DOES NOT APPLY to that exchange. You have no statutory 14-day right of withdrawal, and no statutory legal guarantee of conformity, because the person giving you the item is not a trader. • Where a seller IS a business (we call them Partners, and they are labelled as such on the listing), full consumer rights DO apply to that sale, including the right of withdrawal and the legal guarantee. The Partner, not Kyklaki, is the seller. • Every listing states which of the two it is, based on the seller's own declaration to us. What you do get from Kyklaki, regardless: points held in escrow until you confirm the item arrived, a dispute process, and the ability to report anything that is wrong. 4. POINTS Points are a closed-loop unit used only inside Kyklaki. One point represents roughly one euro of reference value. • You can earn points by giving items away, buy them with cash, or receive them as a bonus. • You can spend points only inside Kyklaki. • POINTS ARE NOT MONEY, NOT E-MONEY, AND NOT A DEPOSIT. They cannot be exchanged for cash, transferred out, or refunded to your card, and they carry no interest. If you close your account, unspent points are lost. • We may correct points balances where there has been a technical error, fraud, or an abuse of a bonus scheme. [LAWYER: the treatment of cash-funded points must be confirmed against PSD2 / the E-Money Directive before launch. See the legal brief.] 5. HOW A SWAP WORKS You request an item. If the giver accepts, your points are held in escrow — they leave your available balance but do not reach the giver. The giver hands the item over in person or sends it to a parcel locker. When you confirm you received it, the points are released to the giver, minus our platform fee. If you neither confirm nor raise a problem within the confirmation window, the points release automatically, so a silent buyer cannot strand a giver's points forever. If you raise a problem, the release freezes and we look at it. We may decide for the receiver (points refunded, the item taken down) or for the giver (points released). We will tell you why. 6. YOUR RESPONSIBILITIES AS A GIVER Describe the item honestly, including wear and damage. Only pass on items that are clean, safe and not subject to a recall. You must confirm this at the point of listing. Package items so they survive the trip. 7. PROHIBITED ITEMS Some things may never be passed on here — used car seats and cot mattresses among them. The full list is in our Prohibited Items policy, which forms part of these Terms. 8. CONTENT MODERATION, AND WHAT YOU CAN DO ABOUT IT (Digital Services Act) Every photo, video and description is checked automatically before a listing can go live. We refuse content that is sexual, violent, involves minors inappropriately, or breaks these Terms. Some items are held for a human to look at. • Report anything: every listing has a Report button, and you can also write to support@kyklaki.com. We act on reports promptly. • If we remove your listing, suspend you, or refuse your content, we will tell you what we did and why. • If you think we got it wrong, reply to that notice and a human will review the decision. • Repeated abuse — of listings, of reports, or of other members — leads to strikes and then suspension. • Our single point of contact for authorities and for users on these matters is support@kyklaki.com. 9. FEES Listing is free. We take a small platform fee in points when a swap completes. Buying points with cash, and any shipping or protection fee, is shown to you before you pay. Partners pay us a commission on cash sales. 10. SUSPENSION AND TERMINATION We may suspend or close an account that breaks these Terms, that is used fraudulently, or that puts children at risk. You can close your own account at any time from your account page, provided you have no open swaps and no points held in escrow. 11. OUR LIABILITY We provide the platform with reasonable care and skill. We are not the seller and we do not guarantee the items members list. To the extent the law allows, we are not liable for the condition, safety or legality of an item, or for what members do outside Kyklaki. Nothing here limits liability that cannot be limited by law — including liability for death or personal injury caused by our negligence, for fraud, and any mandatory consumer or product-safety rights you have. 12. CHANGES We will tell you before these Terms change in a way that affects you, and you may close your account if you disagree. 13. LAW AND DISPUTES These Terms are governed by the law of [Cyprus / Greece]. If you are a consumer, you keep the protection of the mandatory law of the country you live in, and you may bring proceedings there. You can also use the European Commission's Online Dispute Resolution platform. [LAWYER: confirm governing law, jurisdiction, and the ODR/ADR references for the chosen entity.]